Privacy Policy

Dlyft Frames (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, request quotations, or engage with us regarding our frame manufacturing products and services.

1. Information We Collect

We may collect the following information when you interact with our website or contact us:

• Name and contact details (email address, phone number, postal address)
• Company name, designation, and business information
• Inquiry details, quotation requests, and project specifications
• Information submitted through contact forms, emails, or customer support channels
• Technical information such as IP address, browser type, device information, and website usage data
• Cookie and analytics data to improve website performance and user experience

2. How We Use Your Information

We use the information collected to:

• Respond to inquiries, quotation requests, and customer support requests
• Process orders and provide frame manufacturing services
• Share product catalogs, technical specifications, and relevant business information
• Improve our products, services, and website functionality
• Analyze website traffic and customer preferences
• Maintain business records and comply with legal obligations
• Send marketing communications where permitted or with your consent

We do not sell, rent, or trade your personal information to third parties.

3. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic. You may disable cookies through your browser settings; however, some website features may not function properly as a result.

4. Third-Party Services

We may use trusted third-party service providers, including website analytics, email communication platforms, and hosting providers, to support our operations. These third parties may collect and process information according to their own privacy policies.

We are not responsible for the privacy practices of external websites or services.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including customer service, order processing, business operations, and legal compliance requirements.

Inquiry and quotation-related data may be retained for up to two (2) years unless a longer retention period is required by law.

6. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain data processing activities
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Children’s Privacy

Our website and services are intended for business and commercial purposes and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page along with the revised effective date.